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If you’re a health and social care service provider in England, CQC compliance is a critical part of running your business – if you’re not compliant, you run the risk of financial and reputational damages or, worst case, closure.
We understand that attaining, maintaining and proving CQC compliance can be complicated and time consuming, and that’s why we’re here to make it easy for you.

20X, the UK’s number 1 medical staffing software, comes with a number of features that help to make positive impacts on care quality and safety – thus making CQC compliance a much simpler process.

20X has a robust and fully online, app-based staff registration system:
The registration process captures all relevant staff information including their qualifications/training, work experience, skills, and specialties as well as full background checks.
The app-based system alerts the staff in real-time to keep their registrations and compliance documents up to date. This is achieved through expiry warnings.

Any member of staff failing to keep compliance data up-to-date is automatically flagged to the agency management team. They can then choose to temporarily deactivate their account or take another action from within the system. Once a member of staff is deactivated, they won’t be able to accept any new shifts until they satisfactorily meet compliance requirements and bring their account fully up to speed again.

20X staffing agency software alerts the management and staff members of upcoming training requirements, e.g. DBS, and Right To Work expiry dates enable them to take proactive action before getting barred from the agency.

The system has features in place to record any complaints and incidents received against a member of staff from a care provider. It provides a full audit trail of activities including their shifts and employment dates.

An agency can set up the system so that it allows care providers to write reviews and give ratings for their staff members. This serves as a useful tool to motivate staff to perform to the best of their abilities. At the same time, agencies can be notified about poorly performing staff, enabling necessary support, challenge or training to be put in place.

20X has a comprehensive set of reports built into its software. This can be used by senior leaders and managers to analyse staff performance at an individual or team level. For example, 20X can provide a report for a particular staff member with all their reviews, admin notes and any support, training or warnings received to date. It can also produce a full audit trail of activities, work history, document expiry and more – for a specific member of staff or even for the entire staff pool of the agency.

20X addresses the 5 Key Questions related to staff that CQC generally looks into:

Are they safe?
Recruitment is a huge part of ensuring that care is provided in a safe environment. 20X makes this easy. The staff background checks built into 20X require that the staff have a valid DBS, Right to Work, and NMC (where applicable). It also ensures that they are suitably qualified, with adequate training and work experience.

Are they effective?
In ensuring the effectiveness of care services, CQC inspectors are dedicated to seeing that all care, treatment, and support ‘achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.’ 20X provides robust staff compliance procedures in order to ensure top-quality care and the best possible outcomes.

Are they caring?
CQC expects staff to ‘involve and treat you with compassion, kindness, dignity, and respect and those are the high standards they are checking for. The 20X software provides tools and processes enabling more effective recruitment, management of interviews, and final staff selection. This empowers staffing agencies to select and employ staff with adequate experience; references are also obtained through the 20X system.

Are they responsive to people’s needs?
Services are organised so that they meet the needs of the care organisation and their service recipients – the residents. This can be achieved through a concerted effort of the agency management, the care organisation, and the staff members. 20X software helps to achieve this through a range of measures, including a powerful feature that gives priority to staff members who have previously worked in a specific care home or hospital – enabling continuity of care.

Are they well-led?
CQC says it wants to ensure that the leadership, management, and governance of an organisation is achieving ‘high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.’ 20X is designed to help its users reach and maintain these high standards through a variety of in-built features. For example, the admin user rights allow the agency management to coordinate admin staff to ever higher degrees of complexity – allocating them just the right mix of duties for the relevant department, while senior management is freed up to focus squarely on business matters.

The most robust agency management software helps you to build a finely-tuned organisation in an age where businesses are expected to handle vast and confusing quantities of data and regulation. Now you can let the 20X software take care of it all for you.

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